Mary drops the knowledge on: Furniture Storage Strategies

November 16, 2018 | FM, furniture, philosophy


Perhaps you have 500 workstations that are 20 years old, solid steel and indestructible. Over the years you’ve changed it up. You raised panels, lowered panels, raised worksurfaces to support standing, reduced storage, torn some of them down and put them back up again or any number of changes to suit the prevailing needs over time […]

Engaging your internal customers

November 14, 2018 | FM, philosophy


Recently I was in a discussion about engaging your internal customers. To me this is something that never gets less important. So who are we talking about here? Your internal customers are your building’s occupants but really they are more than that. Internal customers are your constituency, a body of people and potential supporters. When […]

The thing people ask us the most…

| company, FM, philosophy


“So, what exactly do you guys do?” Over the years, the “thing FacilityNow does” has changed quite a bit. But before I explain it, let me tell you about an important thing that we don’t do: We don’t sell anything. No software or hard products. Our objectivity is something we prize. Okay, so what do […]

What are company values really about?

November 11, 2018 | company, philosophy


Many companies have a stated set of values but it can be tough to know what they really represent. Can a company be expected to uphold a set of shared values in the same way that friends, family, or society itself is? In my own career I have worked with companies whose values are held […]